Terms of Service

These Terms of Service ("Terms") govern all products and services provided by Golden Boy Branding, operated under Golden Boy Holdings LLC ("Company," "we," "us," or "our"). By approving a quote, submitting an order, approving a mock-up or proof, making payment, providing artwork, or otherwise engaging the Company, you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. Services

Golden Boy Branding provides custom apparel, merchandise, printing, embroidery, promotional products, branded materials, and related creative, sourcing, and production services. All products are custom or made to order unless otherwise stated in writing.

The Company reserves the right to accept, reject, pause, or cancel any order at its sole discretion, including but not limited to orders involving unlawful, infringing, offensive, impractical, or unproducible content, or orders affected by supplier limitations, inventory shortages, pricing changes, or production constraints.

2. Quotes, Orders, and Approvals

All quotes are subject to change until accepted. An order is considered approved once the Client approves a quote, invoice, mock-up, proof, sample, or submits payment.

Approval constitutes full acceptance of all order details, including but not limited to artwork, spelling, grammar, sizing, quantities, garment style, thread or ink colors, print placement, embroidery placement, shipping details, and any other production specifications.

Once approval is given, the order is considered final. Any requested changes after approval may be refused, or if accepted, may result in additional charges, revised pricing, and delayed turnaround times.

3. Payment Terms

Unless otherwise agreed in writing, all orders require full payment prior to the commencement of production. No production work will begin until payment has been received and all required approvals have been finalized.

Late payments may incur interest at the rate of 1.5 percent per month or the maximum amount permitted by applicable law. Accounts more than 30 days past due may be placed on hold. Accounts more than 60 days past due may be referred to collections or legal action without further notice.

The Client agrees to be responsible for all costs of collection, including but not limited to attorney’s fees, court costs, collection agency fees, and related recovery expenses. A 3.5 percent processing fee may apply to credit or debit card transactions.

4. Fees and Additional Charges

In addition to the base order price, the following fees may apply depending on the scope and nature of the work:

• Design and artwork services billed at $100 per hour
• Screen setup fees at $25 per color per location
• Color change fees at $15 per run
• PMS color matching at $25 per color when requested
• Sample or proof production fees at $50 per location
• Polybagging at $0.50 per garment
• Special placement or oversized print fees ranging from $2 to $4 per print
• Freight, shipping, taxes, tariffs, rush charges, vendor surcharges, and pass-through costs billed at actual cost

The Company reserves the right to adjust pricing where supplier costs increase, order scope changes, artwork requires unexpected revision, or production requirements materially differ from the original estimate.

5. Mock-Ups and Proof Approval

All jobs require approval of a mock-up, proof, invoice, or written order summary before production begins. The Client is solely responsible for carefully reviewing all proofs before granting approval.

The Company is not responsible for errors that were present in approved proofs, including but not limited to spelling errors, incorrect numbers, incorrect sizing, inaccurate placement, color choices, or garment selection.

Digital mock-ups are provided for visual reference only. Minor variations between digital proofs and final production are normal due to differences in screens, inks, threads, materials, garment construction, printing methods, and embroidery methods.

6. Turnaround Time

Production timelines are estimates only and are not guaranteed unless expressly confirmed in writing by the Company. Standard turnaround is generally estimated at 10 to 14 business days after final approval and payment, but may vary based on order size, complexity, seasonality, supplier availability, freight timing, equipment performance, labor capacity, and other operational factors.

The Company shall not be liable for delays resulting from acts of God, weather events, shipping disruptions, customs issues, supply chain shortages, vendor delays, machine breakdowns, labor shortages, or any other causes outside the Company’s reasonable control.

Rush services may be available at an additional cost ranging from 25 percent to 100 percent depending on timeline and complexity. Acceptance of a rush fee does not create a guaranteed in-hand date unless such guarantee is expressly agreed to in writing.

7. Customer Supplied Goods

Any decoration performed on customer supplied garments, products, or materials is done entirely at the Client’s risk. The Company makes no warranty regarding the suitability of customer supplied goods for printing, embroidery, heat application, patch application, or any other production method.

The Company is not responsible for damage, shrinkage, dye migration, scorching, hoop marks, manufacturing defects, seam issues, hidden flaws, inconsistent sizing, or other problems associated with customer supplied items. A spoilage rate of up to 3 percent shall be considered an acceptable industry variance.

In no event shall the Company’s liability for customer supplied goods exceed the amount paid for the decoration service itself.

8. Shipping and Delivery

Shipping, freight, and delivery charges are the responsibility of the Client unless otherwise stated in writing. All shipping and delivery dates are estimates only and are not guaranteed.

Risk of loss transfers to the Client once goods leave the Company’s facility or are delivered to a carrier, courier, local delivery partner, or pickup agent. The Company is not responsible for delays, theft, damage, lost packages, misdelivery, or carrier service failures occurring after transfer.

9. Refunds, Reprints, and Claims

Due to the custom nature of the products sold, all sales are final. Refunds, reprints, replacements, or credits will only be considered where the final product materially differs from the approved proof due solely to a verifiable production error by the Company.

Minor variations in color, placement, sizing, stitching, texture, or material are inherent to custom production and shall not be considered defects. Product substitutions caused by vendor availability may occur where reasonably necessary.

All claims must be submitted in writing within 7 days of delivery or pickup. Failure to do so constitutes acceptance of the order as delivered.

10. Chargebacks and Payment Disputes

By placing an order, the Client agrees not to initiate a chargeback or payment dispute without first contacting the Company and providing a reasonable opportunity to resolve the matter.

Any chargeback filed after proof approval, production commencement, shipment, delivery, or pickup may be considered a material breach of these Terms. The Company reserves the right to contest any such chargeback and pursue recovery of the full disputed amount, together with associated fees, administrative costs, legal expenses, and damages.

11. Intellectual Property

The Client represents and warrants that it owns or has obtained all necessary rights, licenses, permissions, and authorizations to use any artwork, logos, trademarks, copyrights, names, likenesses, or other materials supplied to the Company.

The Company shall have no liability for any intellectual property infringement claims arising from materials supplied by the Client. The Client agrees to defend, indemnify, and hold harmless the Company from and against any claims, damages, liabilities, losses, costs, or expenses resulting from such materials.

Unless otherwise agreed in writing, all original concepts, mock-ups, layouts, and custom design work created by Golden Boy Branding remain the property of the Company until paid for in full, and certain internal methods, production files, and working assets may remain proprietary.

12. Communications and Consent

By providing your contact information to the Company, you consent to receive communications by phone, email, and text message related to estimates, approvals, invoices, production updates, customer service, follow-up, order status, and promotional outreach where permitted by law.

13. SMS Terms

By providing your phone number and affirmatively opting in, you consent to receive marketing and transactional text messages from Golden Boy Branding, including but not limited to order updates, appointment reminders, promotions, follow-ups, and customer service communications.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance.

Consent to receive text messages is not a condition of purchase. For assistance, you may also contact us at huntor@goldenboybranding.com or 843-408-5281.

14. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

15. Age Requirement

By using our services or opting into SMS communications, you represent that you are at least 18 years of age, or that you are using the services with the consent of a parent or legal guardian.

16. Limitation of Liability

To the fullest extent permitted by law, the Company’s total liability for any claim arising out of or relating to any order, product, or service shall be limited to the amount actually paid by the Client for the specific order giving rise to the claim.

Under no circumstances shall the Company be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost business, lost opportunities, reputational harm, delay damages, or business interruption, even if advised of the possibility of such damages.

17. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms, the parties’ relationship, or any order placed with the Company shall be brought exclusively in the appropriate state or local courts located in Charleston County, South Carolina, unless otherwise required by applicable law.

18. Contact Information